Due to coronavirus proliferation concerns, we regret to announce the cancellation of Tori Kelly "Inspired by True Events Tour" Live in Tokyo on April 26, 2020 at TSUTAYA O-EAST.
Ticket refund will be available between March 20 (Fri) to April 11 (Sat) from each ticketing agency. Please check “LIVENATION.CO.JP” for ticket refund instructions.
If you have already been issued a ticket, please ensure you do NOT lose your tickets as you will require this during refund processing.
We apologize for any inconvenience caused and thank you for your understanding.
Live Nation Japan
【Tori Kelly Ticket Refund Instructions】
- Pia Purchasers
Refund Period：20th March (Fri) 10:00 - 31st May (Sun)
Refunds can be done at the store in which you printed the ticket. Please visit the store you printed the ticket in and bring your ticket during the refund period. (The store name is printed on the bottom portion of the ticket)
※For those that have not yet printed the ticket, please print the ticket first and proceed to the refund process. The in-store pick-up fee will be refunded after completion of the refund process.
※Refunds can only be done during Pia business hours. (Pia stores business hours vary by location)
※7-Eleven purchasers at any time after 10am the day after the ticket has been printed.
※Family-mart purchasers can refund at any time except every Tuesday and Thursday from 2:30AM to 5:30AM.
For those of you who chose in-store pick up but are not able to physically visit the store, please send all necessary materials to the address below. For complete details please read below "Direct Delivery Ticket Purchasers".
【Direct Delivery Ticket Purchasers】
Tickets must be delivered to the below address by May 31st (Sun) through registered mail, specific record direct mail. We will refund through wire.
(*At the bottom left of your ticket it will say "チケットぴあ 〇〇予約センター" "チケットぴあ Webサイト]. You can check the website name of the services provided on your ticket.)
Please include the below details in a memo along with your ticket.
1.Address of refund ticket owner
3.Reachable phone number
※If there are discrepancies between memo information and Pia's database they will contact you for confirmation
4.Refund Ticket Price
5.How many tickets to refund
- Refund Address
〒150-0011 Higashi, Shibuya-ku, Tokyo-to 1-2-20 Shibuya First Tower
Address to: PIA K.K PIA Ticket Mail Center「Tori Kelly Show」
We will refund through the "Postal Transfer Expenses Form /郵便振替払出証書"
The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.
※Refunds will be processed 3-4 weeks after the refund period ends. Thank you for your understanding.
＜Regarding Ticket Refunds＞ http://t.pia.jp/guide/refund03.jsp
Contact：Pia Information 0570-02-9111（10:00 - 18:00）
【English Ticketing Page Purchasers】
We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.
※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.
＜Regarding Ticket Refunds＞
- Lawson Ticket Purchasers
Refund Period: 20th March (Fri) 10:00 - 11th April (Sat)
For customers who purchased their tickets at the convenient store, you will be refunded at the Lawson or Ministop store that you made your purchase at.
※Please note that tickets with the stubs torn off will not be valid for refund.
※Handling and service fees that were paid upon purchase will also be refunded. Please be sure to have your Various Fees Ticket with you, as it will be required to complete the refund. If the Various Fees Ticket has been lost, the applicable fees cannot be refunded.
◆Click the URL below for instructions on how to use the Loppi machine.
Contact: Lawson Ticket 0570-000-777 (10:00 – 20:00)
- e+ Ticket Purchasers
Refund Period：20th March (Fri)10:00 - 11th April (Sat)
【Convenience Store Pick-up Purchasers who have already printed ticket】
Please complete the refund process at the store that you printed the ticket at between 20th March (Fri)10:00 - 11th April (Sat) 23:59.
We will complete the refund in exchange to your physical ticket. We will not be able to refund the ticket once the refund period expires.
【Direct Delivery Purchasers】
Please use "Specific Record Mail (特定記録郵便) " to send tickets to e+.
*Tickets must be received by 11th April (Sat).
〒150-6005 Ebisu, Shibuya-Ku, Tokyo-To 4-20-3 Ebisu Garden Place Tower 5F
e+ Customer Front Department Tori Kelly show
*Please include the below details in a memo along with your ticket.
・Bank Name *Internet Bank also eligible
【Smartphone Ticket Purchasers】
【Convenience Store/Direct Delivery Purchasers who have yet to print tickets】
■Convenience Store/Payzee ATM/Internet Banking Purchasers
Tokyo Banking Control center will send you the "Postal Transfer Expenses Form"
*The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.
■Credit Card Purchasers
The payment will be erased from your invoice and refund will be processed to the bank account associated with that credit card. Please check your terms and conditions for specific details.
*Refund processing can take up to 2-3 months.
Please see complete details at links below:
Ticket Refund Specifics Refund Progress Check Chart http://eplus.jp/refund2/
Contact us regarding refunds : e+ 0570-06-9911（10:00 - 18:00）http://eplus.jp/qa/
e+ Customer Support Page http://eplus.jp/qa/
→Q&A Search「How do I get refunds if a show has been canceled?」
→Q&A Check complete details at Q&A page
- Rakuten Ticket Purchasers
Refund Period: 20th March (Fri)10:00 - 11th April (Sat)
【Those who have already received tickets】
Please have the refund processed at the store you issued your ticket within the refund period. The store that have issued your ticket is written on the bottom left of your physical ticket.
※Ticket Price and System Charge Fee will be refunded
※Refund cannot be made after the refund period.
【Those who used a credit card and chose Convenience Pick up and have not picked up their tickets yet】
Refund will be made automatically to your credit card. There is no need for any process to be made. Refund timings vary amongst credit card companies, so please check with your credit companies for details.
<Inquiries on Refunds>
Rakuten Ticket Customer Support
050-5893-9366 (Weekdays 10:00 - 17:00)