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【KINDNESS】NEW DATE FOR POSTPONED SHOW / TICKET REFUND

Written by Live Nation Japan / November 14, 2019

KINDNESS show has been rescheduled for April 16 2020.

The show was originally scheduled for November 19, but the show has been postponed due to unavoidable artist scheduling issues.

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【New Date】

2020.4.16 (Thu)
Venue : Shibuya WWW X
OPEN 18:30 / START 19:30

Standing:6,500JPY(incl. tax and 1drink charge)
※Children under the age of 6 will not be permitted for the entry.

General on-sale: 2019.11.30(Sat)10am

For more inquiries:info@livenation.co.jp 

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All tickets to postponed show will be valid for the new date.

For those who are unable to attend the new date, your tickets will be refunded. Please do NOT lose your ticket as it will be needed for the refund. 

KINDNESS Ticket Refund Instructions

Refund cannot be made after the refund period.

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  • Pia Purchasers

Refund Period15th November (Fri) 10:00  -  20th December (Fri)

Refunds can be done at the store in which you printed the ticket in. Please visit the store you printed the ticket in and bring your ticket during the refund period. (The store name is printed on the bottom portion of the ticket)

 

※For those that have not yet printed the ticket, please print the ticket first and proceed to the refund process. The in-store pick-up fee will be refunded after completion of the refund process.

※Refunds can only be done during Pia business hours. (Pia stores business hours vary by location)

※7-Eleven purchasers at any time after 10am the day after the ticket has been printed.

※Family-mart purchasers can refund at any time except every Tuesday and Thursday from 2:30AM to 5:30AM.

 

For those of you who chose in-store pick up but are not able to physically visit the store, please send all necessary materials to the address below. For complete details please read below "Direct Delivery Ticket Purchasers".

 

Direct Delivery Ticket Purchasers

Tickets must be delivered to the below address by December 20th (Fri) through registered mail, specific record direct mail. We will refund through wire.

(*At the bottom left of your ticket it will say "チケットぴあ 〇〇予約センター" "チケットぴあ Webサイト]. You can check the website name of the services provided on your ticket.)

 

  • IMPORTANT

Please include the below details in a memo along with your ticket.

1.Address of refund ticket owner

2.Name

3.Reachable phone number

※If there are discrepancies between memo information and Pia's database they will contact you for confirmation

4.Refund Ticket Price

5.How many tickets to refund

 

  • Refund Address

150-0011 Higashi, Shibuya-ku, Tokyo-to 1-2-20 Shibuya First Tower

Address to: PIA K.K  PIA Ticket Mail Center「KINDNESS Show

 

We will refund through the "Postal Transfer Expenses Form /郵便振替払出証書"

The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.

※Refunds will be processed 3-4 weeks after the refund period ends. Thank you for your understanding.

 

Regarding Ticket Refunds http://t.pia.jp/guide/refund03.jsp

ContactPia Information 0570-02-911110:00 - 18:00

 

English Ticketing Page Purchasers

We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.

※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.

 

Regarding Ticket Refunds

tickets-inquiry@pia.co.jp

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  • Lawson Ticket Purchasers

Refund Period:  15th November (Tue)10:00 - 20th December (Fri)

For customers who purchased their tickets at the convenient store, you will be refunded at the Lawson or Ministop store that you made your purchase at.

 

  • IMPORTANT

※Please note that tickets with the stubs torn off will not be valid for refund.

※Handling and service fees that were paid upon purchase will also be refunded. Please be sure to have your Various Fees Ticket with you, as it will be required to complete the refund. If the Various Fees Ticket has been lost, the applicable fees cannot be refunded.

 

Click the URL below for instructions on how to use the Loppi machine.

http://l-tike.com/oc/lt/haraimodoshi/

 

Contact: Lawson Ticket  0570-000-777 (10:00 – 20:00)

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  • e+ Ticket Purchasers

Refund Period15th November(Fri)10:00  - 20th December(Fri)

 

Convenience Store Pick-up Purchasers who have already printed ticket

Please complete the refund process at the store that you printed the ticket at between 15th November (Fri)10:00 - 20th December (Fri) 23:59.

We will complete the refund in exchange to your physical ticket. We will not be able to refund the ticket once the refund period expires.

 

Direct Delivery Purchasers

Please use "Specific Record Mail (特定記録郵便) " to send tickets to e+.

*Tickets must be received by 20th December (Fri).

 

Address

150-6005 Ebisu, Shibuya-Ku, Tokyo-To 4-20-3 Ebisu Garden Place Tower 5F

 e+  Customer Front Department KINDNESS 

 

IMPORTANT

*Please include the below details in a memo along with your ticket.

Name

Address

Phone Number

Bank Name *Internet Bank also eligible

Store Name

Account Number

Account Name(Kana)

 

Smartphone Ticket Purchasers

There will be a “Refund Application (払戻申請)” button popping out on the KINDNESS event page in e+ app between 15th November(Fri)10:00 – 20th December. Please select a refund method and fill out the refund application form.

 

Convenience Store/Direct Delivery Purchasers who have yet to print tickets

Convenience Store/Payzee ATM/Internet Banking Purchasers

Tokyo Banking Control center will send you the "Postal Transfer Expenses Form"

*The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.

 

Credit Card Purchasers

The payment will be erased from your invoice and refund will be processed to the bank account associated with that credit card. Please check your terms and conditions for specific details.

*Refund processing can take up to 2-3 months.

 

Please see complete details at links below:

Ticket Refund Specifics Refund Progress Check Chart http://eplus.jp/refund1/

Contact us regarding refunds : e+ 0570-06-991110:00 - 18:00http://eplus.jp/qa/

 

 e+ Customer Support Page http://eplus.jp/qa/

Q&A SearchHow do I get refunds if a show has been canceled?

Q&A Check complete details at Q&A page

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  • Rakuten Ticket Purchasers

Refund Period: 15th November (Fri)10:00 - 20th December (Fri)

Please use Specific Record Mail (特定記録郵便) , Registered Mail(簡易書留) or Courier(宅配便) to send tickets to Rakuten Ticket.

 

※Tickets must be received by 20th December (Fri).

※Please note that tickets with the stubs torn off will not be valid for refund.

※Handling and service fees that were paid upon purchase will also be refunded.

 

Address

158-0094 Futakotamagawa Rise Office. 2-21-1, Tamagawa, Setagaya-ku, Tokyo-To

 Ticketstar (Rakuten Ticket) KINDNESS Refund

 

IMPORTANT

*Please include the below details in a memo along with your ticket.

Name

Phone Number

・Order Number

Bank Name 

Branch Name

Branch Code

Account Number

Account Type : Saving account (普通預金) or Checking Account (当座預金口座)

Account Name (Kana)

 

※Brach Code Finder

https://zengin.ajtw.net/

 

<Inquiries on Refunds>

Rakuten Ticket Customer Support

050-5893-9366 (Weekdays 10:00 - 17:00)

https://ticket.rakuten.co.jp/inquiry

 

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