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Written by Live Nation Japan / May 07, 2020

In light of recent events, we regret to announce the cancellation of J.I.D show in Tokyo on June 3, 2020 at WWW X.

Ticket refund will be available between May 9 (Sat) to July 31 (Fri) from each ticketing agency. Please see below for ticket refund instructions.If you have already been issued a ticket, please ensure you do NOT lose your tickets as you will require this during refund processing.

We sincerely apologise for any inconvenience caused. Thank you for your understanding.

Live Nation Japan




・  Pia Purchasers

Refund Period:9th May (Sat) 10:00  -  31st July (Fri)

Refunds can be done at the store in which you printed the ticket. Please visit the store you printed the ticket in and bring your ticket during the refund period. (The store name is printed on the bottom portion of the ticket)

※For those that have not yet printed the ticket, please print the ticket first and proceed to the refund process. The in-store pick-up fee will be refunded after completion of the refund process.

※Refunds can only be done during Pia business hours. (Pia stores business hours vary by location)

※7-Eleven purchasers at any time after 10am the day after the ticket has been printed.

※Family-mart purchasers can refund at any time except every Tuesday and Thursday from 2:30AM to 5:30AM.

For those of you who chose in-store pick up but are not able to physically visit the store, please send all necessary materials to the address below. For complete details please read below "Direct Delivery Ticket Purchasers".


Direct Delivery Ticket Purchasers

Tickets must be delivered to the below address by July 31st (Fri) through registered mail, specific record direct mail. We will refund through wire.

(*At the bottom left of your ticket it will say "チケットぴあ 〇〇予約センター" "チケットぴあ Webサイト]. You can check the website name of the services provided on your ticket.)



Please include the below details in a memo along with your ticket.

1.Address of refund ticket owner


3.Reachable phone number

※If there are discrepancies between memo information and Pia's database they will contact you for confirmation

4.Refund Ticket Price

5.How many tickets to refund


  • Refund Address

〒150-0011 Higashi, Shibuya-ku, Tokyo-to 1-2-20 Shibuya First Tower

Address to: PIA K.K  PIA Ticket Mail Center「J.I.D Show


We will refund through the "Postal Transfer Expenses Form /郵便振替払出証書"

The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.

※It may take 2 to 3 weeks for refunds to be made.. Thank you for your understanding.


<Regarding Ticket Refunds>

Contact:Pia Information 0570-02-9111(10:00 - 18:00)



English Ticketing Page Purchasers

We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.

※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.


<Inquiries Regarding Ticket Refunds>


  • Lawson Ticket Purchasers

Refund Period: 9th May (Sat) 10:00  -  31st July (Fri)

For customers who purchased their tickets at the convenient store, you will be refunded at the Lawson or Ministop store that you made your purchase at.


※Please note that tickets with the stubs torn off will not be valid for refund.

※Handling and service fees that were paid upon purchase will also be refunded. Please be sure to have your Various Fees Ticket with you, as it will be required to complete the refund. If the Various Fees Ticket has been lost, the applicable fees cannot be refunded.

◆Click the URL below for instructions on how to use the Loppi machine.

Contact: Lawson Ticket  0570-000-777 (10:00 – 18:00)


English Ticketing Page Purchasers

We will cancel the charge that was made to the credit card used in purchasing the tickets. No action is needed from the customers' end.

*As the cancellation process will begin after the refund period closes, it may take up to 2-3 months for the amount to be refunded. Please contact your credit card company for details regarding the exact timing of your refund.

For English Page Refund Inquiries:


  • e+ Ticket Purchasers

Refund Period:9th May (Sat) 10:00  -  31st July (Fri)

Convenience Store Pick-up Purchasers who have already printed ticket

Please complete the refund process at the store that you printed the ticket at between 9th May (Sat)10:00 - 31st July (Fri) 23:59.

We will complete the refund in exchange to your physical ticket. We will not be able to refund the ticket once the refund period expires.


Direct Delivery Purchasers

Please use "Specific Record Mail (特定記録郵便) " to send tickets to e+.

*Tickets must be received by 31st July (Fri).


〒150-6005 Ebisu, Shibuya-Ku, Tokyo-To 4-20-3 Ebisu Garden Place Tower 5F

 e+  Customer Front Department J.I.D show 


*Please include the below details in a memo along with your ticket.



・Phone Number

・Bank Name *Internet Bank also eligible

・Store Name

・Account Number

・Account Name(Kana)


Smartphone Ticket Purchasers

Convenience Store/Direct Delivery Purchasers who have yet to print tickets

■Convenience Store/Payzee ATM/Internet Banking Purchasers

Tokyo Banking Control center will send you the "Postal Transfer Expenses Form"

*The Postal Transfer Expenses form will come in a green sealed envelope. Once it arrives, please bring identification and receive your refund at the post office.


■Credit Card Purchasers

The payment will be erased from your invoice and refund will be processed to the bank account associated with that credit card. Please check your terms and conditions for specific details.

*Refund processing can take up to 2-3 months.


Please see complete details at links below:

Ticket Refund Specifics Refund Progress Check Chart

Contact us regarding refunds : e+ 0570-06-9911(10:00 - 18:00)


 e+ Customer Support Page

→Q&A Search「How do I get refunds if a show has been canceled?」

→Q&A Check complete details at Q&A page


  • Rakuten Ticket Purchasers

Refund Period: 9th May (Sat) 10:00  -  31st July (Fri)

Please check the link below for refund instructions.


<Inquiries on Refunds>

Rakuten Ticket Customer Support

050-5893-9366 (Weekdays 10:00 - 17:00)

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