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BILLIE EILISH JAPAN SHOW POSTPONEMENT / REFUND NOTICE

Written by Live Nation Japan / July 27, 2020

Billie Eilish’s WHERE DO WE GO? WORLD TOUR is proactively being rescheduled out of an abundance of caution. As soon as we have the dates finalized we'll share the updated schedule, and all tickets will be honored accordingly.

If you are a ticket holder and would prefer a refund, ticket refunds will be available from July 28 to August 31 from each ticketing agency. Please see below for detailed instructions. Once we announce the details of rescheduled show, we will accept ticket refund again. 

Thank you for understanding and we look forward to connecting with everyone soon. 

 

TICKET REFUND INSTRUCTIONS

PIA PURCHASERS

Refund Period28th July (Tue) 10:00  -  31st August (Mon)

English Ticketing Page Purchasers

Please complete the refund procedure from the link below: https://w.pia.jp/t/billieeilish2020-refund/

*As the cancellation process will begin after the refund period closes, it may take up to 2-3 months since you completed the process until you receive refund. Please contact your credit card company for details regarding the exact timing of your refund.

Inquiries: tickets-inquiry@pia.co.jp

 

Customers who chose in-store pick up at 7-Eleven, Family-mart, Ticket Pia Shop

Please visit the link below for details: http://t.pia.jp/guide/refund03.jsp

Inquiries: http://t.pia.jp/help/ or 0570-02-9111 (10:00 to18:00)

 

Customers who chose Direct Delivery or uP!!! Pre-Sale Purchasers

Please complete the refund procedure from the link below: https://w.pia.jp/t/billieeilish2020pia-refund/

Inquiries: tickets-inquiry@pia.co.jp

 

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LAWSON TICKET PURCHASERS

Refund Period28th July (Tue) 10:00  -  31st August (Mon)

Please visit Lawson or Ministop and issue refund note, and process refund with Loppi machine located inside the stores.

For more details, visit http://l-tike.com/oc/lt/haraimodoshi/

*Please note that tickets with the stubs torn off will not be valid for refund.
*Handling and service fees that were paid upon purchase will also be refunded. Please be sure to have your Various Fees Ticket with you, as it will be required to complete the refund. If the Various Fees Ticket has been lost, the applicable fees cannot be refunded.

Inquiries: oyaku-no-info@ent.lawson.co.jp or 0570-000-777 (10:00 to 18:00)

 

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E PLUS TICKET PURCHASERS & CREATIVEMAN 3A & MOBILE MEMBERS

Refund Period28th July (Tue) 10:00  -  31st August (Mon)

You will receive a cancellation notice email from E Plus. Please complete the refund procedure from the “払戻申請受付フォーム(Refund application form)” in the email by the end of refund period above.

Credit Card Purchasers: https://eplus.jp/sf/refund2/c-type
Other Payment Method: https://eplus.jp/sf/refund2/d-type
Inquiries: http://eplus.jp/qa/

 

Creativeman 3A Members Purchasers

Please visit the link below for details: http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html

 

Creativeman Mobile Members Purchasers

Please visit the link below for details: https://eplus.jp/ refund2/ 

Inquiries: https://eplus.jp/refund2-toiawase/  

 

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RAKUTEN TICKET PURCHASERS

Refund Period28th July (Tue) 10:00  -  31st August (Mon)

Please submit the account information that you wish to receive the refund from the link below within refund period.

https://ticket.rakuten.co.jp/change/#perf_422071

Inquiries: https://ticket.rakuten.co.jp/inquiry or 050-5893-9366 (Weekdays 10:00 to 17:00)

 

 

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